Privacy Policy

Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal information such as name, email address, phone number, and address when you complete our contact form or request our services.
• Technical information about your device, internet connection, and browsing actions when you visit our website.
• Information about your computer hardware and software when you bring equipment to us for repair.
• Service history and preferences to improve your customer experience.

How We Use Your Information

We use the information we collect about you for the following purposes:

• To provide, maintain, and improve our services.
• To process and fulfill your repair requests.
• To communicate with you about your service requests, inquiries, and updates.
• To send you technical notices, updates, and administrative messages.
• To personalize your experience and deliver content relevant to your interests.
• To analyze usage patterns to improve our website and services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. While we strive to protect your personal information, we cannot guarantee the security of data transmitted over the internet.

When working on your devices, we adhere to strict internal policies to protect your data. Our technicians are trained in data protection practices and have signed confidentiality agreements. We never access your personal files unless specifically required to complete the requested repair service and with your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website, as some features may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:

• Trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep your information confidential.
• Legal authorities if we believe disclosure is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
• Business partners in the event of a merger, acquisition, or sale of all or a portion of our assets, with notice provided on our website if your personal information becomes subject to a different privacy policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information.
• The right to rectify or update inaccurate or incomplete information.
• The right to erase your personal information in certain circumstances.
• The right to restrict or object to the processing of your personal information.
• The right to data portability, which allows you to receive your information in a structured, commonly used format.
• The right to withdraw consent at any time, where processing is based on your consent.

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically for any changes.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

PC Repair Service
123 Tech Street, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 8475 3928